Frequently Asked Questions

How do I place an order?

Select the product you would like to purchase, choose the applicable size, color, or other available options, add the product to your cart, and complete checkout using one of the available payment methods.

How will I know my order was placed successfully?

After successfully completing checkout, you should receive an order confirmation email.

How long does order processing take?

Most orders are processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays.

How long does shipping take?

Delivery time depends on the destination, shipping carrier, fulfillment location, and product availability.

Estimated delivery information is displayed during checkout where available.

Please review our Shipping Policy for additional information.

Can I track my order?

Yes.

Once tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.

Can I change my shipping address?

Please contact support@modalynne.com as soon as possible.

If your order has not entered fulfillment, we may be able to update the address.

We cannot guarantee address changes after an order has been processed or shipped.

Can I cancel my order?

Please contact us as soon as possible.

If the order has not entered processing or fulfillment, we will attempt to cancel it.

Once an order has been shipped, cancellation may no longer be possible.

Can I return an item?

Eligible products may be returned within 30 days after delivery.

Please review our Returns & Refund Policy for complete return requirements and instructions.

What if I receive the wrong product?

Please contact support@modalynne.com and provide your order number and photographs of the product received.

What if my product arrives damaged?

Please contact us with your order number and clear photographs showing the damage.

We will review the issue and provide an appropriate solution.

How long does a refund take?

Approved refunds are issued to the original payment method.

Banks and payment providers generally require approximately 5–10 business days to complete processing.

How do I contact Modalynne?

Email:
support@modalynne.com

Phone:
13512312200

Business Address:
2380 Burke Street
Boston, Massachusetts
United States

Legal Business Name:
Modalynne Apparel LLC

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM