Returns & Refund Policy

At Modalynne, we want customers to understand our return and refund process before making a purchase.

Return Window

Eligible products may be returned within 90 days after delivery.

The return request must be submitted within this 90-day period.

Return Eligibility

To qualify for a return, the product must generally:

• Be unused and unworn
• Be in its original condition
• Include original packaging where applicable
• Include original tags where applicable
• Include all accessories or components supplied with the product
• Be accompanied by proof of purchase or the applicable order number

How to Request a Return

Before returning any product, please contact:

support@modalynne.com

Please include:

• Your order number
• Your full name
• The product you wish to return
• The reason for the return
• Photos if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions.

Please do not return a product before receiving authorization and the correct return address from our customer service team.

Change of Mind

Eligible products may be returned within the return period if you change your mind, order the wrong size, or no longer want the product.

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated by Modalynne.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue.

After reviewing the issue, we may provide an appropriate solution, including:

• Replacement
• Refund
• Return instructions
• Return shipping at our expense where appropriate

Non-Returnable Products

Certain products may not be eligible for return, including:

• Personalized or custom-made products
• Products marked as final sale
• Used or worn products
• Products damaged after delivery due to misuse
• Hygiene-sensitive products that have been opened or used

Any special return restrictions will be disclosed on the applicable product page before purchase.

Return Shipping

Return products must be sent to the return address provided by our customer service team.

The return location may differ from the business address displayed on our website.

Please do not send unauthorized returns to:

2380 Burke Street, Boston, Massachusetts

unless our customer service team specifically instructs you to do so.

Refunds

Once a returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for your bank, card issuer, or payment provider to complete processing.

Actual processing times may vary by financial institution.

Order Cancellations

If you wish to cancel an order, please contact support@modalynne.com as soon as possible.

If the order has not entered processing or fulfillment, we will attempt to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible.

Exchanges

We currently do not offer direct exchanges.

If you would like another size, color, or product, please return the eligible original product and place a new order.

Contact Us

Modalynne
Modalynne Apparel LLC

Email: support@modalynne.com
Phone: 13512312200

Business Address:
2380 Burke Street
Boston, Massachusetts
United States